A senior engineering team that owns your production software, month after month
The Retainer is a twelve-month-minimum engagement where the same senior engineers keep running your critical production software: monitoring it, fixing what breaks, paying down risk before it becomes next year's crisis.
Not extra hands. One team, permanently accountable for the system that keeps your business running.
Recognition
When companies move to a retainer
The last fix worked, but you know the next one is coming, and you don’t want to start from zero with a new vendor each time.
Your in-house team ships features, but nobody owns uptime, incidents and technical debt as their actual job.
You’ve cycled through freelancers and agencies. Each one learned the system, then left with the knowledge.
“Good enough” fixes are quietly becoming next year’s crisis.
Leadership wants one accountable team, not a ticket queue split across vendors.
If you're tired of re-explaining your system to someone new every few months, this is what we do instead.
Deliverable
What you get
Continuous ownership
Monitoring, incident response and maintenance for the systems that matter, not a shared help desk.
The same engineers over time
Continuity is the product. Nobody re-learns your system every quarter.
A running improvement roadmap
Technical debt paid down deliberately, not left to accumulate.
Monthly written reporting
What changed, what’s at risk, what’s next. Leadership never has to ask.
Direct escalation to a founder
Not a support ticket, when something urgent happens.
A clear exit path
Not a lock-in with vague terms.
Continuity is the product. The same team, the same context, month after month.
Process
How it works
A conversation with a founder
A conversation with a founder
We arrive within a week
We arrive within a week
First 30 days: a full system walkthrough
First 30 days: a full system walkthrough
Ongoing: a monthly cadence
Ongoing: a monthly cadence
Twelve-month checkpoint
Twelve-month checkpoint
Not sure if you need a retainer or a one-time fix? Tell us the situation and a founder will tell you honestly which one fits.
Proof
Track record
Continuity in practice
Continuity is the whole premise of a retainer. The proof point that belongs here is a client we've run for years, not one we fixed once.
The team
Who runs it
WWG is the team companies call when critical production software is under pressure and the in-house team plus the usual suspects cannot stabilize it.
Twenty-six years of track record. International senior engineers. On retainer, it's the same team month over month, not a rotating bench.
Often the team that ran your audit or stabilization, continuing the work under one roof.
FAQ
