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Maintenance Services

Keep Your Systems Running Smoothly

Maintenance Services

WWG’s maintenance services keep the software and systems your company depends on running: proactive monitoring, bug fixing, security and dependency updates, system upgrades. They are for companies with applications in production that want them to stay secure, up to date and stable without keeping a dedicated team. You get an agreed maintenance plan, a designated owner and periodic reports on the state of your systems.

Definition

What are maintenance services

Maintenance services are the continuous work that keeps software already in production working: proactive monitoring, bug fixing, dependency and security updates, and the small corrective changes a running system needs. The aim is to hold a system steady and safe to release, which is different from building new features or rewriting it.

specializations

What we offer

System Monitoring

24/7 monitoring to identify and address issues before they escalate, ensuring effective application performance optimization.

Bug Fixing and Troubleshooting

The swift resolution of errors to maintain optimal system performance.

Security Updates

Regular patches and updates to safeguard against vulnerabilities in web applications and critical software systems.

Performance Optimization

Continuous tuning of your applications for peak efficiency and better reliability.

Cloud Infrastructure Maintenance
Software Product Maintenance

our advantages

Why Choose WWG?

01

Continuous
Monitoring

With round-the-clock monitoring, we detect and address potential issues before they affect your system.

02

Customized
Solutions

Tailored to your business goals, our plans address your unique needs, no matter your industry.

03

Cost Efficiency

Save up to 25% on maintenance costs through regular updates and optimized performance.

04

Proven
Expertise

Our team has 10+ years of experience maintaining platforms across technologies like React, .NET, and AWS.

30 %

Up to faster development
cycles

40 %

Reduction in human error
risks through automation

25 %

Infrastructure cost
savings

4.9

clutch rating

platforms

Tools & Technologies We Use

Monitoring and Observability: Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Amazon Cloud Watch, FluentD
Automation and Configuration Management: Ansible, Terraform.
Backup and Disaster Recovery: AWS Backup.
Performance Testing: Meter for effective application performance optimization.
Database Management: AWS RDS, MongoDB Compass
Security and Compliance: AWS Secrets Manager, Snyk, Docker Scout, Burp Suite, AWS Security Hub for reliable security updates for web applications.

process

How Do We Work?

01

Assessment and Onboarding

We start by understanding your systems, challenges, and business objectives. A detailed system maintenance plan is created to align with your goals.
02

Proactive Monitoring and Updates

Our team sets up continuous monitoring and regularly applies updates, patches, and enhancements to ensure application performance optimization and smooth operations.
03

Issue Resolution

We provide immediate support for any issues, ensuring minimal disruption to your business operations.
04

Reporting and Recommendations

Receive detailed reports on system health, along with actionable insights to improve performance, scalability, and security.

businesses

Who are our web applications suitable for

Small and medium-sized businesses looking to automate operations.

Small and medium-sized businesses looking to automate operations.

Startups seeking rapid scalability.

Startups seeking rapid scalability.

E-commerce companies looking to expand into new markets.

E-commerce companies looking to expand into new markets.

reviews

What Our Clients Are Saying

Clutch rating
"WWG's competencies in technical and management aspects were impressive."

WWG successfully delivered a project document and software that fully met RAG requirements. WWG's project management was efficient — they delivered everything on time. Moreover, they showcased clear communication and strong technical capabilities, which were key to the project's success.

Francesco Adinolfi

R&D, Innovaway SpA

Custom Software Development

WWG provided custom software development services for an ICT company. The team designed and developed an innovative ICT software system capable of supporting RAG services.

Paese
Naples, Italy

The engagement

Maintenance services in concrete terms

Duration
An ongoing relationship, with the perimeter set in scoping and reviews at agreed checkpoints.
Start
After assessment and onboarding: analysis of your systems, risks and objectives, then the agreed maintenance plan.
Who does the work
WWG engineers experienced in technologies such as React, .NET, Angular and AWS. A designated owner answers for the plan and keeps the context documented.
What we need from you
Access to code, environments and monitoring tools, one point of contact, the history of recent incidents and changes.
Output
Continuous monitoring in place, updates and patches applied regularly, issues resolved, periodic reports on system health with recommendations.
Format
Monthly fee with an agreed perimeter and support windows. No obligation to build new features with us.

The price is a monthly fee set before we start, based on the systems covered, the support windows and the frequency of interventions. We do not publish a price list.

Comparison

Maintenance services and the alternatives

Keeping production software in order can be done in four ways, with names that sound alike. This table says who each one is for and when it makes sense, so the choice is made on the number and type of systems you have rather than on the label.

CriterioWWG maintenance servicesSoftware product maintenanceGeneric IT supportIn-house team maintenance
Who it is forCompanies with several systems in production, applications, platforms and infrastructure, to keep secure and updated.Companies with one software product to maintain after launch.Companies that need support for workstations, network and office tools.Companies with in-house engineers available and time to spend on monitoring.
What it coversProactive monitoring, bug fixing, security and system updates, issue resolution, periodic reports.Corrective, adaptive, perfective and preventive maintenance on the product, with emergency patching.Help desk and basic hardware and software support; rarely the application code.Whatever the team can cover on top of development.
DurationOngoing, with reviews at agreed checkpoints.Ongoing, tied to the product’s life cycle.Ongoing, often by ticket or by the hour.Permanent, at the cost of attention taken from development.
What you getAn agreed plan, a designated owner, stable systems and reports that say where to act.A predictable product, with documentation of every intervention.Problems fixed when reported.Full control, if the team’s time is enough.
When it makes senseYou have several systems to keep in order and no dedicated team to do it.You have one product in production and want the page dedicated to its maintenance.The problem is office IT, not application software.The in-house team has free capacity and knows every system.

If your case is one software product after launch, the software product maintenance page describes that service more precisely.

Published case studies

FAQ

Frequently Asked Questions

A maintenance service, on this page, is the continuous work that keeps software already in production working: monitoring, bug fixing, dependency and security updates, system upgrades and the small corrective changes a running system needs. The search results for this term are mostly about home and facility maintenance; this page is about software and IT systems. The aim is to hold a system steady and safe to release, which is different from building new features or rewriting it.
The four types of software maintenance are corrective, which fixes defects found in production; adaptive, which follows changes in operating systems, browsers, libraries and external services; perfective, which improves performance and usability of what exists; and preventive, which reduces the risk of future failures through updates and monitoring. WWG maintenance services cover all four within the plan agreed during assessment.
A WWG maintenance service includes four things set out in the plan: continuous monitoring that detects issues before they affect the system; regular updates, patches and enhancements for performance and security; issue resolution with support when something breaks; and periodic reports on system health with recommendations on performance, scalability and security. What is covered, how often and within which support windows is fixed in scoping.
WWG maintenance services cover a wide range of systems: web applications, e-commerce platforms, CRM and business systems, mobile applications and the cloud infrastructure they run on. The team’s experience spans technologies such as React, .NET, Angular and AWS. If your system runs on a different stack, we assess it during onboarding before proposing a plan.
The frequency of updates in a maintenance service depends on the system’s needs and is fixed in the maintenance plan: security patches and dependency updates follow a regular calendar, urgent fixes are applied when needed. Continuous monitoring detects issues before they reach users, so interventions are planned rather than improvised.
If a critical issue arises outside business hours, the WWG maintenance team responds according to the support arrangements agreed in the plan, to limit downtime regardless of when it happens. Coverage windows and response times for each severity level are defined in scoping, so you know in advance what to expect and what the monthly fee includes.
During maintenance activities data security is handled with strict protocols: access controls limited to what the work needs, data encryption, separate environments for testing and production, and compliance with the industry standards that apply to your case. WWG engineers use named, traceable accounts, and your sensitive data does not leave the environments you have authorised.
Yes. Every WWG maintenance plan is built during assessment and onboarding from your systems, risks and business objectives: which applications to cover, with which support windows, with what frequency of updates and reporting. The plan can be reviewed at agreed checkpoints when systems or priorities change.
Maintenance services are an ongoing relationship: duration and perimeter are set in scoping, with reviews at agreed checkpoints. The price is a monthly fee that depends on the systems covered, the support windows and the frequency of interventions, and it is fixed before we start. We do not publish a price list: two applications of the same size can have very different maintenance needs.
The maintenance work is done by WWG engineers experienced in your system’s technologies, with a designated owner who answers for the plan and keeps the context documented. From you we need access to code, environments and monitoring tools, one point of contact, and the history of recent incidents and changes. Your team keeps working as before.
The maintenance services on this page cover a company’s set of systems: applications, platforms and infrastructure, with monitoring, updates and support. Software product maintenance is the service dedicated to one product after launch, with corrective, adaptive, perfective and preventive maintenance on that product. If you have one product to maintain, the dedicated page is more precise; if you have several systems to keep in order, you are in the right place.
Maintenance services are for companies with software in production that do not want, or cannot afford, an in-house team dedicated to monitoring and updating it: small and medium businesses with business systems and applications to keep in order, e-commerce companies that need a secure and updated platform, and startups scaling up that do not want stability to depend on luck.

Related services

What is maintained, and where

For the application itself the service is software product maintenance; for the platforms underneath it, cloud infrastructure maintenance. Either way, a change passes quality assurance checks before it reaches production.

Tell Us What's Broken

Mohamed Deramchi

Mohamed Deramchi

Founder & CEO of WWG

20+ years in IT leadership, product, and cloud consulting. Leads delivery strategy and senior technical direction.

Phone+39-02-8148-0719
Emailinfo@wwg.it
AddressCorso Europa 15, 20122 Milano (IT)

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