Question 1

What does the managed AWS server service include?

Accepted Answer

The managed AWS server service includes 24/7 monitoring of your servers with real-time alerting, security management (firewalls, access control, encryption, in line with AWS security standards), regular backups with tested recovery, performance optimisation and right-sizing to reduce cost, and scalable configurations that grow with your business. It follows five steps: assessment of your current AWS environment, a plan for optimisation, security and scalability, implementation of best practices across your servers, ongoing management with updates and troubleshooting, and regular optimisation reviews.

Question 2

AWS Managed Services (AMS) or an AWS managed service provider: what is the difference?

Accepted Answer

AWS Managed Services (AMS) is Amazon’s own enterprise programme for operating AWS accounts under its operating model, aimed at large organisations. An AWS managed service provider, which is what WWG is on this page, is an external engineering team that runs your AWS servers for you, sized for a mid-market company: your account, your workloads, our engineers doing the daily operations, a named owner you can call. If you searched for the Amazon programme, aws.amazon.com is the right place; if you want a provider that operates your servers, this page is.

Question 3

What are the differences between managed and unmanaged AWS services?

Accepted Answer

Managed and unmanaged AWS services differ in who does the operations. With an unmanaged service, such as a plain EC2 instance, you install, patch, back up, monitor and scale it yourself. With a managed AWS service, such as RDS for databases or EKS for Kubernetes, Amazon runs the underlying software and you configure it. Neither runs your application for you: someone still has to watch the alerts, apply your patches, control cost and handle incidents. That layer is what a managed service provider like WWG covers, on both managed and unmanaged AWS services.

Question 4

What are fully managed AWS services, and do we still need a provider?

Accepted Answer

Fully managed AWS services are those where Amazon operates the whole stack under the service, for example Lambda, DynamoDB or S3: no servers to patch, capacity handled by AWS. They reduce the operational work but do not remove it. Someone must still design how the services fit together, set up monitoring and alerting, enforce access control, watch the bill, and act when an alert fires at three in the morning. For a mid-market company without an operations team, that is the work a provider does; for a large team, it may stay in-house.

Question 5

Can you handle hybrid cloud setups?

Accepted Answer

Yes, hybrid setups are covered. We integrate AWS servers with systems that stay on your premises or on another cloud, and we manage the AWS side, including the connectivity, monitoring and backup that cross the boundary. What stays outside AWS is agreed in the assessment, along with who is responsible for it. If a full move to AWS is the goal, our cloud migration service handles the transfer and this service takes over afterwards.

Question 6

How do you ensure server security?

Accepted Answer

Server security in the managed service rests on the practices AWS itself recommends: encryption of data at rest and in transit, firewalls and security groups that expose only what must be exposed, access control with least privilege and multi-factor authentication, regular patching, and monitoring that alerts on unusual activity. The assessment step records the current state against these controls; the implementation step closes the gaps; ongoing management keeps them closed. For regulated environments, our compliance and security auditing service adds an independent review.

Question 7

Will this service reduce my AWS costs?

Accepted Answer

The managed service usually reduces AWS costs, because the assessment typically finds oversized instances, unused resources and storage nobody cleaned up, and the optimisation reviews keep them from coming back. We apply FinOps practices: right-sizing, reserved capacity where usage is stable, and monitoring of spend by service. We do not promise a figure before the assessment, because the saving depends on how the estate was built. Our fee is separate from the AWS bill; both are visible to you.

Question 8

How much does AWS managed services typically cost?

Accepted Answer

The cost of managed AWS services has two components. The AWS bill, paid to Amazon, depends on the instances, storage and traffic you use; a server on AWS costs whatever you consume, with no fixed price. The provider’s fee, paid to WWG, is a monthly amount set after the assessment, according to the number of servers and services in scope, the monitoring and support hours agreed, and the backup and security requirements. We do not publish a price list; the scope, and therefore the fee, is fixed before the service starts.

Question 9

How does the service start, and how long does it run?

Accepted Answer

The service starts with an assessment of your current AWS environment, which takes as long as the size of the estate requires and produces the plan for optimisation, security and scalability. Implementation of the plan follows, then ongoing management begins. The service runs month by month, with regular optimisation reviews, for as long as you need it; the minimum term and the notice period are agreed in the contract, not imposed afterwards.

Question 10

Who does the work, and what do you need from us?

Accepted Answer

WWG cloud engineers do the work, with a named owner who answers for your environment and is the person you call. From you we need access to the AWS account with the appropriate permissions, an overview of the workloads that run on it and what they are for, the people to ask when an application behaves oddly, and one point of contact for decisions. Your team continues to develop and release; we run what it runs on.

Question 11

What happens if we want to stop or bring operations in-house?

Accepted Answer

If you stop the service, you keep everything: the AWS account is yours, the configurations and any infrastructure code are in your repositories, and the documentation describes how the environment is run. We hand over to your team or to another provider in an orderly way, within the notice period agreed in the contract. Nothing in the setup depends on WWG remaining, and that is a deliberate choice: the service is an arrangement, not a lock-in.

Question 12

What industries benefit most from managed AWS services?

Accepted Answer

Any industry that runs production software on AWS benefits from managed services: retail and e-commerce, healthcare, finance, logistics. What matters more than the sector is the situation: small and medium-sized businesses that want operations handled without hiring for them, startups scaling faster than their team, and e-commerce companies expanding into new markets with traffic they cannot predict. If your AWS estate is a single test server, you do not need this; if a night of downtime costs you revenue, you probably do.

Criterio	WWG managed AWS servers	AWS Managed Services (AMS)	In-house sysadmin	Traditional managed hosting
Who it is for	Mid-market companies with production workloads on AWS and no operations team to spare.	Large enterprises that adopt Amazon’s operating model.	Companies with enough steady work for a role and a plan for cover.	Companies that want servers without a public cloud.
What it covers	Monitoring, security, backup and recovery, performance and cost optimisation, scaling, incident handling.	Operations of AWS accounts under AMS change management.	Whatever one person can cover, nights included.	The host’s own servers and network; AWS is out of scope.
Duration	Monthly, after assessment and implementation.	Enterprise contract.	Permanent, with recruitment lead time.	Contract term set by the host.
What you get	A named owner, a documented environment you own, regular optimisation reviews.	Amazon’s process and tooling.	One person holding the knowledge.	A running server; the platform is theirs.
When it makes sense	You run on AWS and want it operated by engineers you can call, without lock-in.	Your scale and governance justify an enterprise programme.	Your estate is large and stable enough to justify a permanent role.	Your workloads do not need AWS services.

Managed AWS Servers

What are AWS managed services

What We Offer

24/7 Monitoring

Security Management

Backup and Recovery

Performance Optimization

Scalable Infrastructure

Why Choose Us?

AWS Expertise

Customized Solutions

Proactive Support

Cost Optimization

How Do We Work?

Assessment

Assessment

Plan Development

Plan Development

Implementation

Implementation

Ongoing Management

Ongoing Management

Optimization Reviews

Optimization Reviews

Tools & Technologies We Use

Who are our web applications suitable for

What Our Clients Are Saying

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