EN/IT
Manual Testing

Delivering Quality, One Test at a Time

Manual Testing

WWG’s manual testing services are the engagement in which experienced testers use your application the way your customers would, following written test cases and exploratory paths, to find the functional, usability and consistency defects that automated tools overlook. They are for companies with web or mobile products in development or in production. You get a test plan, defects documented with steps to reproduce and severity, and retesting after the fixes.

Definition

What are manual testing services

Manual testing services are the checks in which a person, rather than a script, uses the application: following written test cases, exploring flows the way a real user would, and judging what a program cannot judge, such as the clarity of an interface, visual consistency or odd behaviour in a specific context. Every defect found is documented with steps to reproduce, environment and severity.

solution

Manual Software Testing Services

Functional Testing

We verify that each feature of your software operates in line with its design. This includes validating core functionality, APIs, databases, and other components critical to operations.

Regression Testing

Updates or new features can introduce unforeseen bugs. Our regression testing ensures the stability of previously functioning areas after changes are made.

User Experience (UX) Testing

Beyond functionality, our UX testing evaluates the intuitiveness, accessibility, and emotional impact of your application. This helps align software usability with end-user expectations.

Localization Testing

For businesses targeting diverse markets, we ensure your software adapts to cultural, linguistic, and regional norms without compromising its core functions

Compatibility Testing

In a multi-device world, we ensure your application works seamlessly across various operating systems, browsers, and devices, minimizing user frustration.

Exploratory Testing

For dynamic, fast-evolving projects, we employ exploratory testing to uncover unexpected bugs. This flexible approach lets testers adapt as they navigate your software.

solution

Benefits of Manual Testing with WWG

Deep Understanding of Business Context

Our testers take the time to understand your software’s role within your business processes, ensuring tests focus on what truly matters to your operation.

Flexible and Scalable Teams

Whether you need a single tester or an entire QA team, we provide resources that scale with your needs, saving costs and accelerating timelines.

Transparent and Actionable Feedback

We ensure you’re always in the loop, providing clear, concise, and actionable reports that help your team quickly address issues.

Focus on Usability and Accessibility

Beyond functionality, we focus on user-centric aspects, ensuring your software is intuitive and accessible for a diverse audience.

Alignment with Agile Workflows

Our team integrates seamlessly into your agile processes, conducting tests iteratively to keep up with your development cycles.

Reduction of Risk

Manual testing adds a human perspective to software evaluation, catching subtle errors or context-specific bugs that automated testing might miss.

process

Our Process

01

Discovery and Requirement Gathering

We engage with your team to understand business objectives, user personas, and software workflows. This phase identifies critical paths and areas requiring detailed scrutiny.
02

Test Planning

We create comprehensive test plans using the gathered insights, including custom test cases that align with your software’s architecture and functionality.
03

Environment Setup

We replicate real-world usage scenarios by setting up environments that mirror actual user conditions, ensuring tests are practical and relevant.
04

Test Execution

Our manual testers meticulously execute test cases, logging bugs with contextual details such as steps to reproduce, environment specifics, and severity levels.
05

Reporting and Analysis

After testing, we provide detailed, actionable reports, highlighting both critical and minor issues, alongside suggestions for improvement.
06

Retesting and Validation

After fixes are implemented, our team re-tests affected areas to ensure issues are resolved and no new bugs have emerged.

platforms

Technologies and Tools We Use

Bug Tracking: Jira, Bugzilla, Trello
Test Case Management: TestRail
Collaboration Tools: Slack, Confluence
Test Complete: Covers desktop, mobile, and web applications.

cases

Customer Success Stories

Some concrete examples of the use of our technologies and how our knowledge has been useful to solve critical situations or improve workflows.

17Tons & WWG

17Tons & WWG

1TrueId - mobile app

1TrueId - mobile app

View all →
reviews

What Our Clients Are Saying

Clutch rating
"WWG's competencies in technical and management aspects were impressive."

WWG successfully delivered a project document and software that fully met RAG requirements. WWG's project management was efficient — they delivered everything on time. Moreover, they showcased clear communication and strong technical capabilities, which were key to the project's success.

Francesco Adinolfi

R&D, Innovaway SpA

Custom Software Development

WWG provided custom software development services for an ICT company. The team designed and developed an innovative ICT software system capable of supporting RAG services.

Paese
Naples, Italy

The engagement

Manual testing in concrete terms

Duration
Set in scoping, according to the perimeter: one cycle before release, or iterative testing inside your sprints.
Start
With the discovery phase, once scope is agreed.
Who does the work
WWG testers, from a single tester to a full team, according to your needs. A named owner follows the engagement.
What we need from you
Access to the application and environments, requirements or a description of the main flows, one contact in the development team.
Output
A test plan with custom cases, defects documented with steps to reproduce, environment and severity, a report with suggestions, retesting after the fixes.
Format
A fixed-scope cycle, or iterative testing integrated into your agile cycles.

The price is set before we start, on the perimeter. A fixed cycle has an estimate before kickoff; iterative testing inside sprints is a monthly fee. We do not publish a price list.

Comparison

Manual testing and the alternatives

When a product needs checking before release, the alternatives to manual testing by an external service are three: rely on automation alone, let developers test their own code, or open the product to a crowd of testers. This table says what each one covers and when it makes sense.

CriterioWWG manual testingAutomated testing onlyDevelopers testing their own codeCrowd testing
Who it is forCompanies with a product used by people, that want a human judgment before release.Stable products with frequent regressions and few interface changes.Small teams without QA, at an early stage.Consumer products that want feedback from many devices and real users.
What it coversDiscovery, test plan, execution, documented defects, report, retesting.The cases already written as scripts; no exploration, no usability.Whatever the person who wrote the code thinks needs checking.Broad execution, with variable quality of reports.
DurationSet in scoping: one cycle or iterative testing inside sprints.Continuous, with script maintenance.Fragmented between development tasks.In campaigns.
What you getReproducible defects, a judgment on usability and accessibility, a named owner.Repeatability and speed on known checks.No independent verification.Many reports to filter.
When it makes senseBefore a release, for exploratory and usability testing, or when automation does not pay back.For regression on every change, alongside manual testing.As a first check, never as the only one.For a consumer launch across many devices, on top of structured testing.

If you are looking for functional testing software to install, this is not the right page: this page is about the service in which WWG testers run the tests on your application.

Published case studies

  • Mobile app for Door

    A mobile app designed and built for Door, a catering customer, delivering a user-friendly solution that met its business requirements.

  • Liquid Vineyards

    A mobile app for purchasing digital rights of vineyards and a web app for producers to showcase their winery to global investors, built by WWG for Liquid Vineyards.

FAQ

Questions & answers

Manual testing services cover the functional and usability verification of your application, done by people. The service starts with discovery, in which we understand business objectives, user personas and workflows and identify the critical paths. Then come the test plan with custom test cases, environments set up to mirror real user conditions, execution with defect logging, a report with critical and minor issues and suggestions, and retesting after the fixes. It also covers accessibility and visual consistency, where human judgment is needed.
Manual QA testing differs from automated testing in who runs the test and what it can judge. In manual testing a person follows the test cases or explores the application, and evaluates usability, visual consistency and context-specific behaviour, things a script does not recognise. In automated testing scripts repeat the same checks on every change, which is ideal for regression. A complete QA strategy uses both: automation for repeatability, manual testing for judgment.
The two main types of manual testing are scripted testing and exploratory testing. In scripted testing the tester follows written test cases with preconditions, steps and an expected result, which gives coverage you can measure and repeat. In exploratory testing the tester uses the application the way a curious user would, looking for defects the cases did not anticipate, which is where usability and context-specific bugs surface. Our test plans combine both: scripted cases for the critical paths identified in discovery, exploratory sessions around them.
The length of a manual testing engagement is set in scoping, according to the perimeter: how many flows to cover, which platforms, how many retest cycles are needed. It can be a single cycle before a release, or iterative testing inside your sprints, in which testers work at the pace of your development team. The schedule is fixed after the discovery phase, once we know the application’s critical paths.
Manual testing is priced before we start, on the perimeter agreed in scoping. A fixed-scope cycle has an estimate before kickoff; for iterative testing inside your sprints the model is a monthly fee, with a number of testers that scales with your needs, from a single tester to a team. Cost-efficiency comes from prioritisation: testers focus on the high-impact areas identified in discovery, so time and resources go to the issues that matter most. We do not publish a price list.
The testing is done by WWG testers who, during discovery, take the time to understand the role of your software in your business processes, so that the tests focus on what matters to your operation. Depending on your needs you get a single tester or a full QA team, and the team scales up or down as the work changes. A named owner follows the engagement and keeps the context documented, so a change of person does not mean a loss of knowledge.
To start we need access to the application and its environments, the requirements or a description of the main flows, and a contact in your development team who receives the documented defects. If you work in agile, we also need access to your process so that testing can be integrated into your sprints. The rest is ours: discovery, test plan, environment setup, execution and reporting. Your developers keep working while the tests run.
After the test execution you receive a detailed report with critical and minor issues and suggestions for improvement, and your developers fix what they decide to fix. Our testers then retest the affected areas to confirm the issues are resolved and no new bugs have emerged. At that point you decide: close the engagement with the report and the test plan, which remain yours, or continue with iterative testing on the next releases.
Manual testing is best suited to projects that need exploratory testing, usability and accessibility evaluations, or one-off updates where setting up automation would be out of proportion. The service is for companies with a web or mobile product used by customers or employees, that want a human judgment before a release, and for development teams without in-house QA that need testers who fit into their cycles, from a single tester to a full team.
Yes, our testers handle high-complexity projects: intricate workflows, integrations with several systems and differing cross-industry standards. Complexity is addressed in the discovery phase, where we map the critical paths and the areas that need detailed scrutiny, and in the test plan, with cases aligned to the software’s architecture. Test environments mirror real conditions, integrations included, so the defects found are the ones your users would meet.
Manual testing is still in demand because the questions it answers have not gone away: is this screen understandable, does this flow make sense to a first-time user, does the app behave correctly in a context nobody wrote a script for. Automation has taken over the repetitive part of the work, regression above all, and that is a good thing. What remains for people is judgment: exploratory testing, usability and accessibility, one-off updates where automation would cost more than it returns. That is the part of QA this service provides.
QA is not being replaced; the tools inside it are changing. Our testers use generative tools for volume work, such as drafting test cases from requirements or generating test data, under their own control and review. Deciding which paths are critical, noticing that a flow is confusing, and reproducing a defect that only appears in one context still take a person who understands your business. A tool that drafts a test case does not decide whether the case checks the right thing.

Related services

Next to manual testing

Whatever repeats on every build is better handled by automated test suites. The overall discipline is product quality assurance, and the people who run it are dedicated QA engineers.

Tell Us What's Broken

Mohamed Deramchi

Mohamed Deramchi

Founder & CEO of WWG

20+ years in IT leadership, product, and cloud consulting. Leads delivery strategy and senior technical direction.

Phone+39-02-8148-0719
Emailinfo@wwg.it
AddressCorso Europa 15, 20122 Milano (IT)

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