Clutch's Year in Review is the annual summary that the B2B reviews platform prepares for each service provider on its profile: average rating for the year, Net Promoter Score, and the rankings reached. WWG's 2021 review showed a 5-star average and a 100% Net Promoter Score, and a place among the top product design agencies in Italy. This article, published on 31 December 2021, shared that review; we keep it with its date and updated it in 2026 with what the two figures mean and a link to the hub page on WWG's Clutch awards.
TL;DR
- In Clutch's Year in Review for 2021, WWG earned a perfect 5-star average review rating for the year.
- WWG also obtained a 100% Net Promoter Score: every client who reviewed WWG that year said they would recommend it.
- Clutch recognised WWG among the top product design agencies in Italy for 2021.
- The figures refer to the reviews received during 2021; the current rating and review count are on the Clutch profile.
What did Clutch's 2021 Year in Review say about WWG?
It said that WWG had earned a perfect average review rating of 5 stars for the year and a 100% Net Promoter Score, and that the client feedback had placed WWG among the top product design agencies in Italy for 2021. Clutch, headquartered in Washington, DC, has a team of analysts who collect client feedback, analyse industry trends and curate reviews to help businesses find the service providers that fit their needs; the Year in Review recognises the milestones each provider reached during the year.
We wrote at the time that customer satisfaction is a top priority for us and that we were glad to see such enthusiasm from our clients, and we thanked those who had taken the time to leave honest feedback. The reviews behind the figures, from Colmar, LiquidVineyards and LogoGrab, and all of WWG's Clutch recognitions since 2020 are collected on the hub page on WWG and Clutch.
What do a 5-star average and a 100% NPS mean?
The 5-star average means that every review WWG received on Clutch during 2021 gave the maximum overall score across the criteria Clutch asks about: quality, schedule, cost and willingness to refer. The Net Promoter Score measures how willing clients are to recommend a company to a colleague; 100% means that every reviewing client that year was a promoter.
Both figures are small-sample measures: a company with a handful of verified reviews can reach them more easily than one with hundreds, which is why the useful information is in the reviews themselves rather than in the score. The projects behind the reviews are in our portfolio, and the way we work with clients, from full-cycle custom software development to startup consulting, is described on our about page.
Ready to turn an idea into a product? Talk to a WWG engineer at business@wwg.it.
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FAQ
Frequently Asked Questions
An annual summary that Clutch, the B2B reviews platform, prepares for each service provider on its profile: the average rating of the reviews received during the year, the Net Promoter Score and the rankings reached. It recognises the milestones a provider achieved in the year on the strength of verified client feedback.
A perfect 5-star average review rating for the year, a 100% Net Promoter Score and a place among the top product design agencies in Italy for 2021. The figures refer to the verified reviews received during 2021 and are kept here as a record; the current rating is on the Clutch profile.
A measure of how willing clients are to recommend a company to a colleague or another business, calculated from the share of promoters minus the share of detractors among respondents. A 100% score means every respondent was a promoter. With a small number of reviews it is reached more easily, so it should be read alongside the reviews themselves.
